Currently, Canada Post is not shipping internationally(outside of Canada and USA).
If you choose to place an order with us, it will be fulfilled with a valid tracking number and held until our National Carrier opens international shipments back up (this does not relate to USA orders).
April 21, 2020
Due to the recent COVID-19 pandemic, our staffing has been reduced to accommodate the health and safety of our staff and customers.
We have decided to temporarily suspend our Customer Support phone lines until further notice in order to reallocate our staff to the payment and shipping departments.
Our payment and shipping departments are open but please be patient and expect delays.
If you have urgent requests please open a ticket or use our contact page. We will get back to you as soon as possible. Once your order has shipped you will receive an email with your tracking number.
We apologize for the delay and greatly appreciate your business.
April 6, 2020
We are currently operating and shipping orders. We will update this page as soon as it changes.
- Your orders are on the way, but please expect delays. - Staffing is reduced to accommodate our employees health and safety in response to the COVID-19 pandemic. - Please refrain from calling or emailing, once your order ships you will receive a tracking number by email.
In light of the current situation and growing concern regarding COVID-19, we are taking measures to do our part and reduce the rate of infection. We are committed to reducing our staffing capacity at our warehouse to allow appropriate social distancing and to allow for our at risk employees to work from home as necessary. We will be taking every precaution to ensure a high level of sanitation. To protect the safety of our team and customers we ask that if you have been traveling or think you could have been in contact with someone with symptoms, or not feeling well yourself, please take part in these preventative measures.
Please note that we are currently operating with fewer staff than normal and are working tirelessly to get your orders processed and shipped to you as soon as possible.
At this time, our shipping department remains open but has much fewer staff than normal. Please allow more time to receive your packages.