Frequently Asked Questions

Please visit our payment information page for details on currently accepted payment methods.

Of course we do! Except for our ongoing True North Freebies Promo where you get free seeds with each order, we run many promotions from various cannabis breeders every month.

Check out all our current cannabis seeds promotions here.

Subscribe to our newsletter to receive exclusive discounts and to win free seeds every month!

You can use your discount code in the shopping cart, before checking out.

To access the cart, click the "View shopping cart" link in the mini-cart (located at top right) or use the "My Cart" link under "Account". When in cart, apply your code in the "Discount Codes" section.

Yes, we do! True North Seed Bank ships worldwide, however we strongly advise you check regulations regarding marijuana seeds in your country prior to ordering, as we will not be held responsible for any legal problems resulting from your purchase.

Of course! All of our packages are shipped very discreetly and your package may be shipped many different ways. The customer’s name and address and a return address are the only info on the parcel.

For that extra discretion and a complete peace of mind we offer and strongly recommend purchasing an optional Guaranteed Delivery Insurance (Canada & USA only) (for extra CA$19.99 we will re-ship your parcel until you receive it) and one of our EXTRA SAFE Shipping products. You'll be able to add these products in the cart or checkout.

If you place your order online, you will automatically receive an e-mail to confirm the receipt of your order. Once your order is shipped, you will receive a confirmation e-mail with your tracking number.

If you're ordering over the phone, you can request it over the phone.

If you have not received any e-mails from True North Seed Bank upon placing your order, please remember to check your junk e-mail folder before contacting us as e-mails do not always end up in your inbox.

Depending on your location, you should receive your parcel within 7 to 25 days.

For more details please visit our delivery information page.

Orders from USA & Canada usually arrive within 7 days. 99% of international orders are delivered within 14 working days, however they can take up to 21 working days in rare cases.

International orders are sent using ‘Track and Trace’ method. Most countries do not require a signature on delivery so your packet should normally be posted through your letterbox, size permitting. If not, it will be returned to your local post room and a card left through your door, notifying you of an attempted delivery and your package is awaiting a pick up. Please collect this from the mail depot.

Of course, we''ll do our best to resolve your issue.

Please make sure that the maximum advised delivery time has passed, before contacting us. We also recommend contacting your local post depot quoting your tracking number.

Should you not be at home when a delivery is attempted, your postman will leave a slip through your door and your package will be returned to your nearest main post office. If you do not collect your parcel it will be returned to nowhere and it will be lost!

If your parcel is an international parcel and you do not receive your goods within 21 working days, then please contact your postal service with your tracking number. Once you have done so and your issue is not resolved, please contact us and we will try to track down your parcel with the relevant postal service. If we are unsuccessful then we cannot be held responsible for the mail service and your quarrel is with them.

If you choose the ‘Guaranteed Shipping Insurance', we guarantee your parcel delivery and in the event of it not arriving we will re-ship your parcel to the original address (provided that we do not receive online confirmation of the delivery of your parcel from the mail service).

You will be charged in Canadian Dollars (CAD). Your bank will deal with any currency conversions on their end. Due to currency conversions the amount on your statement might be slightly different than the amount you see on the screen.

If the order is being declined by the bank, please contact your bank and ask them to remove any blocks they may have on International transactions.

Once they have done this, please try again either online or over the phone and your payment should go through.

While we operate on a live inventory, we operate on a first come first serve basis where stock is reserved for an order the moment payment has been accepted.

If we are not able to deliver any item(s) on your order because they are out of stock, we will refund the amount charged to your credit or debit card for those products immediately and send you a refund confirmation by email. Please note, refund methods may vary depending on your chosen payment method.