We are proud to serve our customer with quality cannabis seeds, and we understand how frustrating it can be if your seeds don’t germinate.
For this reason, we created our Germination Policy to compensate customers whose seeds do not germinate.
This will apply to all seeds purchased from us (within a specific period of time) and can only be claimed once per order.
True North Seed Bank guarantees a minimum 85% germination success rate (in countries where germination is legal) when using the paper towel method, as per our instructions.
One claim per order (if you don't germinate all the seeds at the same time the guarantee will apply just for the ones claimed, not for the others germinated in the future/past).
Claims must be submitted within 90 days of the delivery date of your order.
The germination guarantee will only apply if our germination and storage guidelines have been met and if you reasonably show they have been met. A good example would be an image of the seeds on a damp paper towel and/or an image of an appropriate container.
Store credit will be issued for any approved claims.
How to Claim?
In the event of non-germinated seeds, please contact us (select "Germination" as "Your Issue") and provide the following information:
Your full name, e-mail address and order number
The name of the strain and number of non-germinated seeds (Example: 3 x White Widow, 1 x Wedding Cake , etc.)
Your germination procedure
Please upload images of your non-germinated seeds. This is mandatory in order to evaluate your case.